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Terms of Use

The information on this Website is provided as general guidance only and should not be relied upon as a substitute for legal advice and assistance.

The contents of this Website are protected by copyright. However, Astley Reed Limited are happy for users of this Website to make copies of materials on the site for their own and their clients’ use in connection with representation at or other involvement with our services. The source of any material used should however be acknowledged and no changes made. This permission to use does not extend to any third-party material included on or accessed through this Website.

1.0 Registration

If you have any queries relating to your registration with and use of the Website, please email us via our contact page.

In order to register with the Website, you are required to submit your name and contact details. We will process your data inline with GDPR regulations and will only keep your contact details for 6 months unless you decide to contract our services.

You are able to provide additional information including your postal addresses, another email address and sign up and or manage your newsletters subscriptions by emailing us directly at [email protected]. You are not obliged to submit this additional information in order to register with or to use the Website, but if you choose to do so, then, subject to paragraph 2 below, Astley Reed may use this information in order to provide you with a more personalised service.

2.0 Data Protection and Privacy

For your security and peace of mind, the Astley Reed will not supply your details to any organisation for marketing purposes. Please view our Privacy policy for further information.

3.0 intellectual Property

All intellectual property rights (IPRs) in the design and layout of the Website and, save as described in 5.3 below, in the material and information published on the pages of the Website, including, but not limited to, copyright and rights in registered and unregistered trademarks, are owned by or licensed to Astley Reed.

4.0 Incoming links to the website

If you want to mention Astley Reed on your website and link to our site, you are permitted to use the text link to our homepage. 

4.1 In no circumstances will Astley Reed be liable to you or any other third parties for any loss or damage (whether direct or indirect, including loss of profits, loss of opportunity or any consequential loss) resulting from or in any way connected with your use of the Website or its content, whether caused by negligence, misrepresentation, breach of any statutory duty, or breach of contract or otherwise. 

4.2 You may access other websites via hypertext links from the Website. You use such links and other websites entirely at your own risk. Such websites are provided by independent third parties and Astley Reed does not accept any responsibility for the availability, content or use of such websites or information contained on them. Any links to third party websites do not amount to any endorsement of that site by Astley Reed Ltd.

5.0 Our Complaints Policy - Mediation

We are committed to providing a high-quality dispute resolution / mediation service to all our clients. We are committed to high levels of service and good reputation. However, we also recognise that there may be times when things may not always steer as hoped or planned. If you feel less than satisfied with any of our Mediation work and would like to raise a complaint, then we need you to tell us about it. This will help us to improve our standards and rectify your concerns.

5.1 Our complaints procedure

If you have a complaint, please feel free to call Kerri Astley or the mediator that dealt with your case. We feel this informal discussion and direct approach over the telephone is often the best way to deal with any concerns/complaints.

In the unlikely event that you remain dissatisfied after discussing the matter, or if you prefer to lodge your complaint in writing, please write to us directly with full details. We recommend that you include your name, reference number (if applicable), the name of the party / parties of the mediation in question and the date of mediation that has taken place. It would also be helpful if you could provide a reachable telephone number (even if you have already provided one) to ensure we have an updated record of it should we need to contact you urgently for any reason.

If you remain unhappy after receiving a formal response, or if the complaint does not relate to a particular mediator but is about an aspect of our administration, you should write to our independent complaints handler at Customer Complaints, Unit 2 Croft Court, Croft Lane, Temple Grafton, Alcester, B49 6PW, or [email protected] where an independent partner will formally investigate your complaint.

What will happen next?

  1. We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our acknowledgement letter within five working days of us receiving your complaint.
  2. We will record your complaint in our Complaints Register. We will do this within seven days of receiving your complaint.
  3. All complaints will be investigated and responded to within 30 working days of receipt. The procedure may on occasions require further time, in which case the complainant will be notified of this in writing.

If you are not satisfied with your response, you may refer your complaint to the Secretariat of the Civil Mediation Council. All complaints must be in writing and addressed to the CMC Secretariat at [email protected]. On receipt of your e-mail the Secretariat will send you a complaint form to be completed and returned. Please note time limitations and conditions which are available on https://civilmediation.org/for-the-public/complaints/

Civil Mediation Council,
International Dispute Resolution Centre,
70 Fleet Street,
London,
EC4Y 1EU.

Email: [email protected]

6.0 General

6.1 These Website Terms and Conditions are governed by and will be interpreted in accordance with English law. The English courts shall have exclusive jurisdiction to settle any claim or dispute which may arise out of or in connection with these Website Terms and Conditions.

6.2 Astley Reed Ltd may make changes to the material on this Website at any time and without notice.

 

The use of this Website shall be governed and construed in accordance with English law and any disputes arising therefrom shall be subject to the exclusive jurisdiction of the English courts.

This Website is a registered company. Its registered office is at Unit 2 Croft Court, Croft Lane, Temple Grafton, Alcester, B49 6PW.

 

Astley Reed Website Terms and Conditions

Last update: January 2022

 

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